Nelly Ramirez | Operating Executive

The Short Version

Seventeen years turning big vision into everyday execution.

I'm a transformational operating leader who has spent my career as a trusted partner to executive leadership — working across Claims, Legal, Operations, IT, and Product at State Farm, a Fortune 50 company serving 90M+ policyholders. I translate ambitious strategy into measurable, on-the-ground execution, even inside heavily regulated, high-stakes environments — and I'm always glad to connect with people building something ambitious, corporate or mission-driven.

17+

Years in enterprise operations

20K+

Employees touched by my transformation work

40%

Lift in satisfaction scores I delivered

6

Nonprofits I've served over the years

Three Ways I Show Up

There's the executive. There's the person. There's the purpose.

The Executive

Enterprise Operations

17+ years leading transformation, governance, and performance inside a highly matrixed Fortune 50 company — and the receipts to prove it.

See the track record →

The Person

About Me

The global explorer, the self-taught designer, the plant mom with an 8-foot fiddle leaf fig. Get to know who I am beyond the title.

Read my story →

The Purpose

Nonprofit Work

I'm building toward a future as a nonprofit COO. Here's where I've already been rolling up my sleeves — giving people without a voice, a voice.

See where I've served →

Career Snapshot

Five roles, one enterprise, an ever-expanding mandate.

Agency Director, State Farm

2022 – Present

Strategic advisor to senior leaders across Claims, Legal, and Operations. Cut resolution time 25% and lifted satisfaction scores 40% through cross-department process redesign.

Learning & Development Consultant, State Farm

2019 – 2022

Coached 100+ agency leaders annually on growth strategy and operational execution; aligned governance across Legal, IT, Sales, and Operations.

Business IT Project Manager, State Farm

2017 – 2019

Scaled Click-to-Chat from single-agent use to 20,000+ employees; grew Salesforce dashboard adoption from 5% to 80%.

Sr. Operations Manager, State Farm

2014 – 2017

Turned around underperforming teams to consistently exceed KPIs within six months; co-led Lean Six Sigma savings initiatives.

Account & Operations Manager, State Farm

2009 – 2014

Directed a 120-person department across complex, multi-time-zone project cycles.

Credentials

Education & certifications.

Education

M.S., Project Management, Saint Mary's University of Minnesota

B.A., Business Administration & International Business, University of Illinois at Chicago

The Institutes

CPCU · CLU · AIC

FINRA

Series 6 · Series 26

I build the systems that let people, ideas, and organizations take root and multiply.